These terms and conditions serve as the contract between the customer and Familia Patel. By paying this invoice, the customer is agreeing to the these terms and conditions.
Terms and conditions are subject to change without notice.
PAYMENTS
- All sales are final.
- All payments are non-refundable. Store credit can only be issued by Familia Patel Management. Any refund or store credit requests must be submitted in writing via email to business@wodprideog.org. Familia Patel has 14 days to review this request and determine an outcome. The outcome will be sent the email address of the requester.
- The initial deposit reserves your event date, is non-refundable and non-transferable. Its monetary value cannot be applied to store credit or a later dates. When we take your event order, we begin the process of declining other orders. As we get closer and closer to your event date, the chances of re-booking your date are greatly reduced.
- The balance must be received within the following time frames below. Reservation deposits should be received within 72 hours of invoice receipt. Final payments are due on the date specified in the invoice. A 15% late fee will be charged each day the final payment is late.
WEDDING ORDERS (wedding, grooms)
When ordering 14 days or more in advance, a 50% non-transferable deposit in required to confirm your reservation. Final payment is due fourteen (14) days prior to event date.
If this order has been placed within 14 days of the event date, payment in full is required to confirm your reservation. If the event is postponed for any reason, please submit the new event date no later than 75 days prior to the event. The remaining will be split into two equal payments. The first payment is due on the ORIGINAL due date. The second payment is due fourteen (14) days prior to the NEW event date. Any subsequent rescheduling will incur a $75 rescheduling fee for each occurrence. A 15% late fee will be charged each day any of the aforementioned payments are late.
OCCASIONAL CAKE ORDERS (birthday, shower, anniversary, etc.)
When ordering 14 days or more in advance, a 50% non-transferable deposit in required to confirm your reservation. Final payment is due seven (7) days before delivery or pickup of the items ordered. If this order has been placed within 14 days of the event date, payment in full is required to confirm your reservation. A 15% late fee will be charged each day the final payment is late.
SOLE PROVIDER
For reputation-management and food-safety reasons, all cakes or desserts for your event must be supplied by Familia Patel. If any cake is provided by an individual or company other than Familia Patel without prior notification and our express written consent, we reserve the right to leave your venue without setting up your cake, and all payments made will be forfeited. The undelivered items will be disposed of at Familia Patel’s discretion.
CHANGES
- The final date of any changes for the size, flavor, style, etc. of the cake are due 30 days prior to the event. Any changes after this date cannot be guaranteed and may be subject to additional charges.
- All changes to existing orders must be submitted in writing through email only. Changes communicated via phone, social media messaging, text, etc. will not be honored.
- Seasonal items may incur an additional charge or may be substituted if unavailable.
VARIATIONS IN DESIGN
- While Familia Patel makes every effort to provide exactly the flavor, filling, decoration, size, color, shape, and design discussed during consultations, creating cake is an art form and may be subject to variations.
- If the customer supplies an image or likeness to be created, Familia Patel will make every attempt to make the item as close to the likeness as possible. In the event that the product requires equipment or ingredients that cannot be obtained within the time allotted (exotic flavors, molds, shapes, stamps, texture, additional novelty such as glitter), the closest resemblance available will be used to complete the product.
- Color matching is not a precise science and different sugar substrates take color differently. Familia Patel will do everything possible to make substrates match to each other and to match provided color swatches, but sometimes it is not possible to make a 100% perfect color match and some colors are just not achievable using food grade dyes.
- Familia Patel cannot match a “verbal” color or a color sent via electronic device, as all monitors display color differently. To attempt a color match, you must provide a color swatch 14 days in advance of the event.
- To maintain stability and the integrity of your event cake, The Bakery reserves the right to make design and structural changes to your cake on site or off, without prior notification.
SITE & VENUE CONDITIONS
- Familia Patel reserves the right to refuse set up of a cake in any location that is not properly air conditioned or weather proofed or on any cake plateau or stand that does not appear sturdy enough to hold the weight of our cakes. All efforts will be made to work with venue staff to find placement better suited for your cake to make sure it looks beautiful on your arrival.
- Cake is heavy and requires a perfectly level and sturdy table and cake plateau/stand. Familia Patel is not responsible for any damage caused by tables or cake plateaus/stands that were unable to withstand the weight of our cakes or improperly installed, or installed at a lean.
- Once cakes are set up, they are not intended to be moved until served. Familia Patel is not responsible for damage caused by others after the cake is set up by Familia Patel staff
- Tall cocktail tables are not suitable for tiered cakes over 2 tiers tall, and are not recommended, as someone will have to climb a ladder to both set up the cake, and again at the reception to disassemble and serve your cake.
- Please be aware that 5 tiered or larger cakes on a standard height table may require a step stool or step ladder to disassemble and serve.
RIGHTS & WAIVERS
- Familia Patel reserves the right to take photos of the product for display or promotion without the customer’s consent.
- Familia Patel is not responsible for any damage to the cake after delivery/set up is complete. Cakes are heavy and require a climate controlled environment (at or below 75 degrees).
- If flowers are provided by an outside source, the arrangement of the flowers is included in the delivery fee. It is acknowledged by Familia Patel and the customer that fresh flowers are not a food product. They may contain pesticides, dirt, insects and other contaminants.
- If the customer elects to pick up the cake, the customer is responsible for the cake as soon as it leaves Familia Patel’s premises. Upon visual inspection of cake and its departure from the premises, the customer approves the cake’s visual appearance and waives any rights to a refund based on the style, design or visual appearance of the cake.
- The product may contain or come into contact with milk, wheat, nuts, soy and other allergens. The customer is responsible for notifying the guests. Familia Patel is not responsible for any adverse effects of allergic reactions.
- Upon the event of a natural disaster, accident or other situation outside of Familia Patel’s control, this contract may be voided.
- Familia Patel will endeavor to perform its services in a professional manner and provide the best customer experience possible. In the event that our products or services do not meet our high standards, or the client is dissatisfied, we may–at our discretion–provide the amount paid for those products and services in the form of store credit. Familia Patel’s total liability is hereby limited to amounts paid to Familia Patel for its goods and services. Familia Patel will not be liable for any special, incidental, punitive, or consequential damages, whether foreseen or unforeseen, regardless of whether liability is based on breach of contract, breach of express or implied warranty, negligence, strict liability, tort, or otherwise.
- Only items, actions and dessert details explicitly listed in the invoice are guaranteed by Familia Patel.
EQUIPMENT RENTAL
All equipment rental prices include a rental fee and a deposit. If the rented items are returned to Familia Patel within 3 days, the deposit will be returned to the customer electronically If the item is not returned within 3 days, the customer forfeits the deposit. If shipping the items back to Familia Patel, the customer will have 5 business days and must provide a shipping tracking number via email when shipped.
DISPUTES & GRIEVANCES
- All disputes and grievances concerning service rendered or products provided must be submitted in writing via email within 7 days of the date of service.
- All food sales are final. All payments are non-refundable. Any compensation provided in response to a dispute or grievance will be in the form of store credit only.
- The Parties will attempt in good faith to resolve any dispute or claim arising out of or in relation to this Agreement through negotiations between a director of each of the Parties with authority to settle the relevant dispute. If the dispute cannot be settled amicably within thirty (30) days from the date on which either Party has served written notice on the other of the dispute, then the remaining provisions of this clause shall apply.
- Arbitration In the event of a dispute between the Owner and the Operator (other than a matter to be resolved pursuant to this clause) concerning the interpretation of any provision of this agreement or the performance of any of the terms of this Agreement, such matter or matters in dispute shall be finally settled: a. under the Rules of Conciliation and Arbitration of the International Chamber of Commerce; b. by three arbitrators, one appointed by each Party, and the third, who shall be the chairman, selected by the two appointed arbitrators and failing agreement by the Chairman of the International Chamber of Commerce; c. the language of the arbitration shall be English; and d. the place of the arbitration shall be in Williamson County, Texas.
- The determination of the arbitration entity is final and cannot be disputed further.
- Performance of this Agreement shall continue during arbitration proceedings or any other dispute resolution mechanism pursuant to this clause. No payment due or payable by the Owner or the Operator shall be withheld on account of a pending reference to arbitration or other dispute resolution mechanism except to the extent that such payment is the subject of such dispute.
CANCELLATIONS
Any cancellations must be made 72 hours in advance in writing and will result in a Store Credit ONLY.
